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Account Executive

Dallas, Texas, United StatesSales

Job description

TeamSupport is a leading enterprise customer support management software provider that includes TeamSupport (Help Desk), TeamSuccess (Customer Success Management), and Customer Chat. We started in 2008 and have made our mark in the SaaS world as a highly respected and sought-after provider for B2B technology companies.

We are looking for an Account Executive with strong problem-solving and communication skills. Most importantly, this person should have a passion for delivering exceptional client experiences and the ability to close the deal.

What will you do?

  • Proactively manages lead funnel, focusing on lead attack time, lead nurturing, and sale process.

  • Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs.

  • Demonstrates the functions and utility of products or services to customers based on their needs.

  • Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale.

  • Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be interesting.

  • Maintains detailed reports of sales activities, including calls, orders, sales, lost business, and any customer or vendor relationship problems.

  • Provides weekly updates on book-of-business for sales forecasts.

Job requirements

What we are looking for in you:

  • Bachelor's degree and 2-5 years of Software Sales experience

  • Demonstrate ability to achieve/exceed quotas.

  • Excellent interpersonal and customer service skills, including oral and written communication.

  • Excellent sales and negotiation skills.

  • Excellent organizational skills and attention to detail.

  • Strong analytical and problem-solving skills.

  • Ability to function well in a high-paced and, at times, stressful environment.

  • Proficient with Microsoft Office Suite or related software, CRM, and Lead Nurturing platforms.

  • Experience in B2B and SaaS

  • Strong written and verbal communication skills

  • Ability to harness financial data to inform decisions