Senior Front End Software Engineer

Job description

What You’ll Do

As a TeamSupport/SnapEngage Software Engineer, you will work with an agile, distributed, and passionate team. Your job will be to build, enhance and maintain complex app UIs primarily within SnapEngage, our enterprise chat solution. These projects will include React based interfaces as well as low level DOM manipulation, MutationObserver, and web socket communication in a third party JavaScript environment. You will initially work with our team focused on our SnapEngage Live Chat platform.

In this role you will:

  • Design and develop existing and new, innovative, and scalable code in JavaScript and related frontend technologies.

  • Work closely with the rest of the engineering team to spec stories, tasks and APIs as needed.

  • Research and test services, platforms and approaches to inform and make decisions on a project by project basis.

  • Conduct code reviews

  • Mentor and support more junior team members

  • Work with other engineers to develop standards and processes for the team.

  • Research new technologies and methodologies to improve our products and development workflow.

  • Contribute ideas to improve our service and software.

  • Be a force for good and positively contribute to the culture.

This position is a full-time role based in our Berlin office.


About You 

  • Authorized to work in Berlin, Germany.

  • The ability to function and communicate effectively in an English speaking environment.

  • A deep understanding of JS, browser rendering and the DOM, and the ability to make complex, yet performant and efficient web apps.

  • 4+ years’ experience developing front-end / DOM level JavaScript code.

  • 2 years React experience.

  • Experience with TypeScript / ES6, Redux or Preact

  • Strong CSS (SASS) and HTML skills.

  • Experience with Test Driven Development (TDD) in an Agile environment.

  • A relentless positive attitude and a team mentality.

Bonus Points

    • Experience with 3rd party JavaScript.

    • Experience with Firebase RTDB

    • Experience building for a SaaS platform (or similar large scale web apps).

Why Work Here

    • Remote working opportunity through the COVID-19 pandemic, then hybrid remote/in-person model once it’s safe to return to an office environment.
    • Company-sponsored educational and growth opportunities.
    • Open door management and a leadership team that listens and cares about your professional growth.
    • Wellness, rewards, and give-back programs.
    • Weekly German class.

Who We Are

Founded in 2008, TeamSupport is the leading B2B-focused Customer Support solution that brings all of your teams together to increase the enterprise value of your business by strengthening customer relationships. This results in reduced churn, consistent renewals, account expansion, and advocacy. 

TeamSupport is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.