Senior QA Engineer

Job description

At TeamSupport Berlin office, we are a diverse and energetic team from around the world. And we are growing fast. Last year, our company went from one product to four. In 2022, we will release our new feature, Supervisor in Hub and integrate even more into our suite. Here, you will work in a supportive culture with other incredibly talented and intelligent people, creating industry-leading Customer Success products. You will also have growth opportunities as we have a culture that supports your personal and professional development.

We also offer you a unique challenge. As one of our Senior QA Engineers, you’ll be working with a team of software engineers to focus on automation, quality assurance strategy and testing of our web applications. You will be part of a scrum team delivering our business critical products, engaging with a diverse set of stakeholders. You will also be part of the newly created QA domain area where you will have the opportunity to establish and share best practices.

What you’ll do:

  • Collaborating on defining and assessing our testing approach on an ongoing basis, identifying best implementation options for automated and manual testing and maintaining test plans and release processes to ensure quality across the platform.

  • Helping define the company’s quality standards, and to promote QA across the business.

  • Triaging incoming bug reports from stakeholders and internal teams; verifying, classifying and detailing before passing to backlog.

  • Researching and keeping us up to date with the latest trends in testing as it pertains to a SaaS platform (i.e. Google Cloud Platform, AWS and Docker).

  • Researching methodologies and contributing ideas to improve our products, services, and workflow.

  • Contributing ideas to improve our service and software.

  • Maintaining a list of supported technologies (i.e. browsers).

  • Supporting to develop a successful end-to-end (/frontend) and API testing strategy.

  • Working closely with developers and product managers to implement QA automation and overall best practices.

  • Helping to develop TeamSupport’s BDD/TDD framework and end-to-end QA strategy for Berlin’s office.

  • Running manual tests where needed to ensure features are ready for launch.

  • Managing our test environments.

  • Being a force for good and positively contributing to the culture.


About You:

  • Speak fluent English speaker at both a technical and non technical level.

  • Have at least three years of automation suite experience in the SaaS industry.

  • Have hands-on experience in testing tools like Selenium, Cucumber, TestNG, Postman, TestRail and TestRigor.

  • Have experience in implementing new testing tools and processes.

  • Keen to understand how things are meant to behave and how things may go wrong.

  • Keen to develop an understanding of the expectations of a product from a user or customer point of view.

  • Have basic programming skills in Java and JavaScript.

  • Have experience working in an agile (Scrum) environment and be involved in the early stages of the development process.

  • Have great interpersonal skills, stakeholder facing. Like to work in a team, and enjoy participating in team gatherings.

  • Have excellent communication skills - the ability to exercise empathy and collaborate well with a diverse team.

  • Are not afraid of taking responsibility from day one.

  • Are happy and able to live in Berlin, Germany (or nearby).

  • Preferably have experience of Google Cloud Build, GitHub, and BitBucket.

Why Work Here

  • A great TEAM-oriented culture.

  • Open door management and a leadership team that listens and cares about your professional growth.

  • Flexibility to work-from-home most days (generally 3 days a week, and more in the current pandemic situation).

  • A competitive salary that will retain the top talents.

  • Home-office allowance, company performance bonus, and volunteering programs.

  • Company-sponsored educational and growth opportunities, including weekly German classes.

  • 25 days of paid vacation, which increases with every year of tenure .

  • Fully subsidized BVG ticket (public transport monthly ticket).

Who are we?

Founded in 2008, TeamSupport is the leading B2B-focused Customer Support solution that brings all of your teams together to increase the enterprise value of your business by strengthening customer relationships. This results in reduced churn, consistent renewals, account expansion, and advocacy. 

TeamSupport is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.